Update: ‘Fixing Mac OS X 10.10 Yosemite App Crashes’ also applies to Mac OS X 10.11 El Capitan and macOS 10.12 Sierra!
Fixing Mac OS X 10.10 Yosemite app crashes works in the same way as it does for Notes app crashes and Exchange mail syncing bugs: The Mac OS X 10.10 Yosemite app crashes (e.g. “Mail quit unexpectedly“) are fixed by deleting cashes of the dedicated app library containers. For example, the App Store app and Dropbox app reportedly crashes after upgrading to Yosemite (Kudos to Apolonious!). Mail app and Skype crashes are resolved as well.
Easy Fix for resolving Mac OS X 10.10 Yosemite app crashes
If the app crash still persist you may need to do the following workaround:
Advanced fix for resolving Mac OS X 10.10 Yosemite app crashes
Caution: First of all make a full backup of your Mac. Best practice is using Time Machine. Following this fix is at your own risk!
Note: For Notes app crashes and Exchange Mail syncing bugs follow the separate fix mentioned here!
Containers:
- Mail: [com.apple.mail] and [com.apple.MailServiceAgent]
- Contacts: [com.apple.AddressBook], [com.apple.AddressBook.FaceTimeService] and [com.apple.AddressBook.InternetAccountsBridge]
- Calendars: [com.apple.CalendarAgent], [com.apple.CalendarAgent.CalNCService] and [com.apple.CalendarFileHandler]
- iCal: [com.apple.iCal] and [com.apple.iCal.CalendarNC]
- Notes: [com.apple.Notes]
- Reminders: [com.apple.reminders] and [com.apple.RemindersNC]
- App Store: [com.apple.appstore] and [com.apple.appstore.PluginXPCService]
- iBooks: [com.apple.iBooksX]
- Facetime: [com.apple.FaceTime]
- Garageband: [com.apple.garageband10]
- iMovie: [com.apple.iMovieApp]
- iPhoto: [com.apple.iPhoto]
- TextEdit: [com.apple.TextEdit]
- Evernote: [com.evernote.Evernote and [com.evernote.EvernoteHelper]
- Skitch: [com.skitch.skitch]
- PhotoSync: [com.touchbyte.mac.PhotoSync] and [com.touchbyte.PhotoSyncHelper]
Notes:
- If your crashed app is not listed, go to ‘Macintosh HD ▸ Users ▸ Your Username ▸ Library ▸ Containers’ and search for your app’s container(s) and move them to the trash.
- Apps like Dropbox, iTunes or Safari do not have any containers. If these apps are crashing, the reason is often another app. Look for it to resolve the problem.
Technical Background:
Apps are sandboxed applications in OS X, meaning its resources are isolated from other processes for security and stability reasons. As part of this setup, OS X will create virtual containers in which the programs (“apps”) access the system resources needed, and do so by accessing parts of the OS X filesystem through a special directory tree in your account’s library. This directory tree primarily contains aliases, but also contains files specifically for apps, such as its preference and cache files.
If you remove the container for an app, OS X will simply rebuild it and have Mail re-create the files it needs. However, doing so will clear out settings contained in these files, requiring you to set these up in the app again. For Mail app as an example, these can include mail accounts, signatures, smart mailboxes, and mail filters, so if you remove and rebuilt Mail’s container, expect to set these up again.
Cleaning caches and apps container resolves Mac OS X 10.10 Yosemite app crashes. Could you fix it, too? Let us know which app crashed and post your experience!
Stay tuned! 😉
27 Comments
Hello This are the reports for my Mac:
*Process: helpd [676]
Path: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
Identifier: helpd
Version: 1.1.3 (90)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: helpd [676]
User ID: 501
Date/Time: 2015-12-13 13:04:42.400 -0500
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 09819F67-E251-7363-B1E2-A02B45B37221
Process: CalNCService [2356]
Path: /System/Library/PrivateFrameworks/CalendarAgent.framework/Versions/A/XPCServices/CalNCService.xpc/Contents/MacOS/CalNCService
Identifier: CalNCService
Version: 1.0 (316.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: CalendarAgent [2355]
User ID: 501
Date/Time: 2015-12-13 13:02:57.099 -0500
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 09819F67-E251-7363-B1E2-A02B45B37221
Process: CalendarAgent [2355]
Path: /System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarAgent
Identifier: CalendarAgent
Version: 8.0 (316.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: CalendarAgent [2355]
User ID: 501
Date/Time: 2015-12-13 13:02:56.977 -0500
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 09819F67-E251-7363-B1E2-A02B45B37221
Sleep/Wake UUID: FDBFB666-7492-44DF-B80A-185E2758B3F6
Time Awake Since Boot: 27000 seconds
Crashed Thread: 8 Dispatch queue: NSPersistentStoreCoordinator 0x7fb6aac58680
Hi Diego,
can you tell me with app is crashing?
Cheers,
Gee Are
Hello Are,
I download the last update, and I worked, Anyway the mac is been very slow lately. I will save a back up and restart it with Time machine. It might work. The apps where apps that I have never hear about like “bird” I don’t know what is it.
Kind regards,
Diego
Hi Diego,
thanks for your feedback. Now everything is working again?
Cheers,
Gee Are
Hi,
No the problem is still on progress. What should I do?
Hi Diego,
please, tell me the exact name of the app which is crashing and how it is crashing (during startup or later).
Cheers,
Gee Are
Hello,
Is during the start up, but I forgot the name of the app. I will send a message when it will happen again. Sorry I forgot to print pant when It happened.
Cheers