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    Fixing Notes Crashes And Exchange Syncing Bugs on Mac OS X 10.9 Mavericks

    Gee Are PabstBy Updated:52 Comments3 Mins Read

    Update: Fixing Mac OS X 10.10 Yosemite Notes Crashes And Exchange Syncing Bugs

    Mac OS X 10.9 IconIn this post I show you how to fix Mac OS X 10.9 Mavericks Notes crashes and Notes syncing bugs with an exchange server. The fix should work on previous Mac OS X versions like 10.7 Lion and 10.8 Mountain Lion, too. Upgrading to Mac OS X 10.9 Mavericks lead to several bugs concerning Gmail and exchange syncing. Further more, it could lead to Notes crashes and syncing bugs with exchange server. I on my own faced these two major bugs on my MacBook Pro (mid 2012).

    First, I got Gmail and Exchange mail syncing problems. I could not move mails from the inboxes to a folder. All moved mails appeared again in the inbox after a few seconds when I went back to the inbox. I posted a fix to overcome the Gmail bug which perfectly works for me. In the meantime, Apple released an update for the mail.app to resolve the Gmail bug.

    Second, the Notes app did not sync my Microsoft Exchange account, nor from my Mac to the exchange server, neither from the exchange server to my Mac. I fixed it following this work around:

    Caution: If you got, in addition to IMAP and/or Exchange notes, sole-locally stored notes or POP3 notes, you have to take care on your own to save them separately! If you do not save them, they will be gone / deleted following this instruction! Following these steps is at your own risk!

    1. Go to ‘System Preferences…‘, ‘Internet accounts‘ and deactivate all ‘Notes‘.
    2. Close Notes app.
    3. Go to finder and click on ‘Macintosh HD/library/caches‘. Drag all the contents of the folder to the trash.
    4. Click on the finder, click ‘Go‘, hold the option key and click on ‘libraries‘ (will not appear if you don’t hold the option key). Go to the folder ‘Cashes‘ again and drag everything in the folder to the trash again.
    5. Click on the finder, click ‘Go‘, hold the option key and click on ‘Library‘ and then on the folder ‘Containers‘. Drag com.apple.notes to the trash.
    6. Restart your computer.
    7. Empty trash.
    8. Open notes again and wait for a while till updating of Notes app is finished.

    Cleaning caches and notes app container resolves Mac OS X 10.9 Mavericks Notes crashes and exchange syncing issues on Mac OS X. Could you fix it, too? Let us know and post your experience!

    Stay tuned! 😉

    Hi there,my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.Find more about me.

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    52 Comments

    2. Stacy on

      You’re a gem! I’m not a single bit computer savvy and this worked like a charm to fix my notes on MacBook. I can’t tell you how much you just made my life easier…THANKS a mil!!

      Reply
    3. Chris on

      I’m sorry, bit I’m french, and, even if I can understand english quite well, I can’t follow your procedure : I can’t find “Macintosh HD/library/caches” in my Finder..
      I’m sorry, but I’m quite new on Mac, and I know I’ve changed a parameter on note, and I think that’s what is making it crash all the time.
      Exept that, as it crashes, I do not have time to change anything in the parameters of the application.
      Could really appreciate you help for sure …

      Reply
      • Gee Are Pabst on

        Hi Chris,

        it doesn’t matter that your are French, nobody is perfect! 🙂

        The folder ‘Macintosh HD/library/caches’ could also be named as Name_of_your_Mac_Hard_Disk/librarycaches.
        Go to Finder, click on ‘Devices’ and look for your Mac’s Hard disk name. Click on that name and then search for the folder ‘library’. There you click on the folder ‘caches’.

        To get to the preferences of the Notes app, open Notes app, then click on ‘Notes’ (top left) and after that on ‘Preferences…’. There you can look for the parameters of Notes app.

        Cheers,
        Gee Are

        Reply

    5. Pingback: Mac OS X Mavericks Update 10.9.1 Release Fixes Gmail Bug | miApple.me

    6. Bob Loblaw on

      My notes are synced to office365 account and since updating to Mavericks i was prompted for a password every time it opened. Entering the correct password didn’t work. I followed these instructions and now i have no issues with Notes syncing to exchange.

      Reply
    9. Peekaboo on

      I still have syncing problem with Mail using Exchange server after the Mail update. The automatically mail checking option (using push technology) doesn’t work so I switched back to every minute. For a while it seems working but after then the mails stop syncing from the server. I tried your solution but I delete com.apple.mail too from the Containers folder. I’ll back with the result after a day or two.

      Reply
      • John on

        Thanks Gee Are,

        That linked me with the notes I had made on my iPhone.
        I cannot access the dozens of notes that I created on the Mac, though. I saved each one as email drafts. I trashed the Macintosh HD/library/caches. Rather than trash the com.apple.notes folder, I renamed it and the contents and moved it to my desktop. Any way to retrieve my contents from there and merge with my exchange notes? I’d rather not manually recreate them.

        John

        Reply
        • Gee Are Pabst on

          Hi John,

          are your notes on your Mac indeed on your exchange server, too?
          If so all notes should be synced after following this work around.
          If your notes are not on your exchange server, first make this workaround, then rename the com.apples.notes folder to its original name and then it should be synced with your exchange server.

          Cheers,
          Gee Are

          Reply
      • Kim on

        John – are you still out there? I’m having this issue on my Macbook Pro. MacOS Sierra (10.12.2). Notes do not show in the notes.app. The weird thing is, I have the same software on my Macbook Air and the notes work there. I have tried clearing both Library > Caches as recommended to no avail. Is there a new or different set of instructions for 10.12.2?

        Reply
      • Wolfgang Schnermann on

        Hi Gee! Yeah, your Workgroups solches the Problem; but I did not Dörte the whole cashes Files I just deleted the Container Files of the notes App. Thanks for your hint!!

        Reply
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