SMB Windows file sharing not working on Mac after upgrading to macOS 10.13 High Sierra or macOS 10.12 Sierra or setting up a new Mac or MacBook via iCloud is easily fixed. For SMB windows file sharing, you need to select a user for activation. Sometimes, you cannot select the user because the user is grayed out. The real cause of this problem is that you most probably use the same password for accessing your Mac and as your iCloud password. Due to security reasons, you cannot use the same password for both your Mac and iCloud anymore. This fix also applies to Mac OS X 10.11 El Capitan.
Background: How to enable SMB Windows file sharing on your mac
Go to the Apple menu and choose ‘System Preferences‘ from the drop down menu. To enable File Sharing in macOS or Mac OS X, open the ‘Sharing‘ pane of ‘System Preferences‘ and select the option for ‘File Sharing‘. Windows computers and Macs can then see your computer on the local network. If you want to add an existing user for SMB file sharing open ‘Options…‘ for selecting and activating the user. For details see Apple’s support document.
Problem: Cannot select and activate user for SMB Windows file sharing on my Mac
You cannot activate SMB Windows file sharing because the user is grayed-out. The reason for this is that you got the same password for both your iCloud account and your mac (local password). I guess you set up or upgraded your macOS or Mac OS X and chose your iCloud account and password to access your Mac locally. This iCloud password login was removed in Mac OS X 10.11.4 El Capitan (I think due to security reasons). It doesn’t forcibly remove it from existing accounts, but if you turn it off, you can’t turn it back on.
Some user will see the pop-up message ‘This mac can’t connect to iCloud because of a problem with ‘Your iCloud email‘. Open iCloud preferences to fix this problem.‘ The fix for this is the same as for SMB Windows file sharing.
How to fix Mac cannot access user account for SMB Windows File Sharing
For enabling SMB windows file sharing, you need to change the password of your local account on your Mac and NOT the iCloud password:
- Go to the Apple menu and choose ‘System Preferences‘ from the drop down menu. Click on ‘iCloud‘ and then sign out from iCloud.
- On the next pop-up choose ‘Stop using iCloud…‘.
- Now you need to use a separate password for your local Mac account. Click on ‘Use separate password‘ and give the local account on your Mac a new password different from your iCloud one!
- On the next window ‘Do you want to keep a copy your iCloud data on your Mac before signing out?‘ select ‘Cancel‘. You’ve already changed the password of your local account and you really need not to sign out from iCloud.
- Next, go back to ‘System preferences‘ > ‘Sharing‘ >’File sharing‘ and click on ‘Options…‘. The user is not graded-out anymore and can be activated. Select the user and click on ‘Done’.
- Now you have to type in the newly generated local password from step 3 and click on ‘OK‘.
- Finally, the user activated for SMB windows file sharing on your Mac.
Choosing a new password for your local account on your mac different to your iCloud account will fix that SMB Windows file sharing is not working on Mac after upgrading to macOS 10.13 High Sierra, macOS 10.12 Sierra, Mac OS X 10.11.3 El Capitan or setting up a new Mac or MacBook via iCloud before Mac OS X 10.11.4 El Capitan.
Stay tuned! 😉