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Fixing iTunes 11.1.4 Windows Installations: Apple Support Document released

iTunes_11_iconI have already posted how to fix iTunes 11.1.4 Windows installation crashes on Windows Vista, XP, 7, 8 And 8.1. Now Apple reacted and released a detailed support document ‘iTunes 11.1.4 for Windows: Unable to install or open‘. Like I do, Apple recommends to make a complete de-installation and re-install iTunes 11.1.4 with administrator privileges. Apple states that this installation problem can occur if the iTunes installer has insufficient privileges to cleanly update iTunes. However, if you do not succeed in iTunes 11.1.4 Windows installations anyway, I suggest to check one of the 4 general fixes I collected some months ago.

The error messages which can occur during installation of iTunes 11.1.4 are the following ones:

  • “The program can’t start because MSVCR80.dll is missing from your computer”
  • “iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
  • “Runtime Error: R6034 – An application has made an attempt to load the C runtime library incorrectly”
  • “Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”

The resolve the issue you should conduct these steps:

1. Remove iTunes and related components from the Control Panel

Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • Bonjour
  • Apple Application Support (iTunes 9 or later)

Important: Uninstalling these components in a different order, or only uninstalling some of these components, may have unintended effects.

If you encounter an error while uninstalling, try repairing the affected component:

2. Verify iTunes and related components are completely uninstalled

In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. To fully resolve these issues, manually remove any remaining iTunes-related folders listed below.

On 32-bit and 64-bit systems:

  • C:\Program Files\Bonjour
  • C:\Program Files\Common Files\Apple\Mobile Device Support
  • C:\Program Files\Common Files\Apple\Apple Application Support
  • C:\Program Files\Common Files\Apple\CoreFP
  • C:\Program Files\iTunes\
  • C:\Program Files\iPod\

Note: Follow the additional steps at the end of this article if you receive the alert “Cannot delete iPodService.exe: It is being used by another person or program” when trying to delete this folder. Some of the folders above may not be found on all systems.

On 64-bit systems:

  • C:\Program Files (x86)\Bonjour
  • C:\Program Files (x86)\Common Files\Apple\Apple Application Support
  • C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
  • C:\Program Files (x86)\Common Files\Apple\CoreFP
  • C:\Program Files (x86)\iTunes\
  • C:\Program Files (x86)\iPod\

Note: Follow the additional steps at the end of this article if you receive the alert “Cannot delete iPodService.exe: It is being used by another person or program” when trying to delete this folder. Some of the folders above may not be found on all systems.

3. Reboot your computer.

4. Download the iTunes installer. When prompted to select what you want to do, choose to save it to your computer.

5. Install iTunes.

  • Right click on iTunesSetup or iTunes64Setup.
  • Windows Vista, Windows 7, Windows 8 and Windows 8.1: Select the ‘Run as administrator‘ option.
  • Windows XP: Select the Open option.
  • Finish installing iTunes.

If you followed these steps in exact the above mentioned order, you should be able to get iTunes correctly installed on your Windows system.

Stay tuned! 😉

About 

Hi there,

my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.

My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.

Find more about me.

18 replies
  1. stevenaves
    stevenaves says:

    The uninstall function does not work for me! I’m stuck with a broken iTunes (can’t sync to ipod touch now). I have a 64 bit Windows 8.1 machine. Under the C:\Program Files\iPod\bin\ folder there are 5 .tmp files with a size of “0” that iTunes can’t remove because “you require permission from system to make changes to this file.” Essentially, iTunes installed itself with the “SYSTEM” ownership. Even with my administrator ownership I am not “allowed” to change nor delete these files. I’ve spent 4 hours trying to fix this and no success. I’m quite upset. I’ve got a $400 ipod that is essentially useless.

    If you can find out from the Apple people how to fix their mistakes, I would be an almost happy person.

    Reply
      • stevenaves
        stevenaves says:

        Thanks Gee, but that wasn’t the problem as it turned out. I was also unable to install ANY programs (even Windows updates) that were directed towards the c:\program files\ subdirectory. I was at my wits end, in the process of calling (and paying for support if needed) Microsoft when I realized these problems started after I installed the new version of AVG anti-virus. I had removed the old version and installed the new 64 bit version. I then just right-clicked on AVG, chose the simple “temporary disable…” and everything was open to me again

        I know that disabling anti-virus is a common suggestion but I’ve used AVG for 15 years I think and never needed to do that. It’s one of those “features” I’m kind of glad is there but wish I’d known about the changes.

        Steve

        Reply

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