Update: Fixing iTunes 11.1.4 Windows Installations: Apple Support Document released
Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
Update: iTunes 11.1 And iTunes Radio Running On Windows 8 And Windows 8.1
Getting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few seconds, iTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.
Note: If you could not install iTunes, try to install iTunes correctly, first.
Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
Fix 1:
Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:
Fix 2:
The most successful fix is to copy the file ‘QTMovieWin.dll‘ from
- c:\program files (x86)\common files\apple\apple application support\ to
- c:\program files (x86)\iTunes.
Now iTunes should work correctly without any crashes. If iTunes is still not working, try to ‘cut & paste’ the file instead of copying it (Kudos to miApple.me’s commentator ‘Rex’).
Fix 3:
In many cases it seems that there is a problem with the Intel HD graphics 4000 driver. Download and install either the latest Intel HD graphics 4000 driver for your computer from the Intel support homepage, or, in most cases even better, from the computer manufacturer’s support page. If iTunes crashes still persist, you should try the other way round and downgrade the graphics driver to an older version of the Intel HD 4000 graphics driver. If you are not very experienced in up- and downgrading drivers, try Fix 4 first!
Fix 4:
l9ChevyDriven85 reported that there is a solution without downgrading the Intel HD 4000 graphics driver (maybe it will work for other drivers, too):
- Click on the Windows Button, go to the ‘Control Panel‘ and open ‘System‘.
- Click on ‘Advanced system settings‘ and the ‘System Properties‘ window opens.
- Click on the ‘Advanced‘ tab and hit the ‘Environment Variables’ button.
- Find and highlight the ‘Path‘ variable in the ‘Systems Variables‘ section and click on ‘Edit‘. The ‘Edit System Variable‘ window opens.
- Finally, place your mouse cursor at the very end of the ‘Variable Value‘ and paste exactly the following value to the end: ‘;C:\program files (x86)\common files\apple\apple application support\. The semicolon ‘;‘ is essential!
Source: miApple.me
If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!
Stay tuned! 😉
Getting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few seconds, iTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.
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Thank you for your help on iTunes for windows 8. The fix number 2 coping the file noted worked.
This was after many chats with Apple and Microsoft, certainly make you wonder that they could not fix the problem? Excellent advise thanks again.
I downloaded iTunes 11.1.4 successfully to a 32 bit Windows 8.1 Asus Transformer T100 laptop running Windows 8.1.
However I can not find the airplay speaker icons in iTunes that are described in the iTunes support pages claiming Windows can stream to air express enabled speakers.
I have a Mac and might have gotten an iPad instead of the Asus Transformer T100, but am put off by the lack of flexibility iPad offers in terms of no mouse or track pad options which reduce productivity applications.
I have invested a lot in airport expresses so am hoping you can help!
Thank you!
Hi S.,
it is most likely not a Windows issue, but an Airport express one. If your Airport Express is not set up correctly the Airplay symbol will not be shown on your Windows PC. Check this Apple support document:
http://support.apple.com/kb/ht4587
My advice is ro configure the AE in that manner that it extends an existing WLAN network. Your PC nees to be in the same WLAN network.
Cheers,
Gee Are
Hello, i did try all of the methods above and iTunes is still not working. I have that error “APPCRASH CoreAudioToolbox.dll” I deleted all of the apple applications and reinstalled the itunes but still it is not solved. Could you please help me with my problem?
Many Thanks.
Pingback: iTunes 11.1 And iTunes Radio Running On Windows 8 And Windows 8.1 | miApple.me
The iOS7 upgrade set my iPhone 4 to recovery mode after a crashed installation (error code 4005) under Win 8.1. iTunes 11.1 won’t recognize the Phone in recovery mode due to incompatible “recovery mode”-drivers (“Unknown_Device”). Just booted an old Win7 installation – hoping to fix it this way.
Fantastic – it worked! After trying numerous suggested solutions, I went through these steps. Fix 4 worked! Thanks!
my problem is in windows 8, if i try to update itunes 11.1 its getting started but at the end it shows there are error is signatures and update fails
Did you install iTunes automatically via the Apple update service? Or did you download it from Apple’s homepage? If you did the later, you should run the installation ‘as administrator’?
Beside this, did you follow any of the above mentioned fixes?
Pingback: @NetOpWibby
Thank you, thank you, thank you! After sitting for hours trying various solutions and having no luck at all, your Fix 2 took 10 seconds and solved the problem straight away!
You are welcome! Don’t hesitate to follow miApple.me on Email, Twitter, Google+ or Facebook!
Fix 2 worked brilliantly! As someone not very techy minded, found your solution after a bit of a search, followed your instructions and …. voila! Thank you very, very much!
RT @NetOpWibby: I was having issues running iTunes on Windows 8 and found a helpful link | http://t.co/HYOEesF4Uw | Posting this for poster…
Thanks Mate. Fix 2 resolved my issue on Windows 8.1 RTM (have access…don’t ask 😉 )
Yay!! Fix 2 worked just fine, I’ve been trying to open iTunes store all day after updating to 8.1. Thanks
I just upgraded to Windows 8.1 and now I cannot play music in iTunes. The song will be selected and it will act as if it is playing, but the time goes nowhere from 0:00 but the play button/pause button work just fine. None of these solutions helped me at all.
I am using iTunes 11.1.1.11. Everything was fine under Win8.0. After upgrade to Win8.1, iTunes will crash when connecting to iTunes store. I tried Fix 4, not working. Then tried Fix 2, resolved!!
Thanks.
Thank you so much.
Fix no 2. did it for me.
I’d never have found this on my own. I owe you a large cold beer!
You’re welcome! When I will be next time in UK, I’ll take you up to drink some beer together… 🙂
Thank you! Fix number 4 seems to have done it
¿Te ha ocurrido, Itunes te deja de funcionar en windows 8 o 8.1?. La solución aquí (Fix 2): http://t.co/UgDjIfnlUB http://t.co/fxAdCmIEqm
useful!
Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1: http://t.co/nSds47D12U
thanks @miAppleMe for fixing my itunes 11 crash on win8! http://t.co/vDHHCxC5Ll
I bought a new HP Envy last week when my old PC died. I was able to load everything on it except for my iphone and ipod – I kept getting the an error message. I was seriously thinking of returning pc and ordering one with win 7. I have searched the web for 3 days to find a fix. #1 looked to complicated so I tried number 2 and IT WORKS!! I am so amazed and happy!
Thank you so much!
Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1: http://t.co/D2WR001jtP
Thank you! Fix #2 worked. It would crash every time I brought up View Account in the store.
Fix 2 worked for me. I can’t understand what Microsoft is using for brains. We’re not all techno geeks.
How to get @iTunesMusic working in @Windows 8.1 http://t.co/lnpFQMF2jI 🙂
Thank you!!! Fix #2 took just a moment to implement and now iTunes runs again. Thank you for writing this article – life is so much easier when someone provides smart solutions.
Hi Alexandra,
you’re welcome! Thanks for your feedback!
Cheers,
Gee Are
Am so frustrated. I have been trying to update iTunes to the newest version for weeks. Every time I try to install the new version, it gets about halfway done installing and then crashes. I just upgraded my phone to iOS7 and have to have the newest version of iTunes. This is incredibly frustrating as I had to remove essentially everything off of my iPhone 4 to even be able to install the upgrade. I tried fix 1, 2, and 4 and iTunes still crashes my computer. I tried downloading and installing from within iTunes, as well as directly from the website.
Also tried changing the compatibility as suggested in your other article. Still crashes…
Hi Heather,
I can feel with you, it’s really annoying!
I think you should check the following post first because you’ve got problems to install iTunes and not problems to run iTunes:
https://miapple.me/2013/08/28/how-to-install-itunes-on-windows-8-and-windows-8-1/
Cheers,
Gee Are
THANK YOU. I was pulling my hair out trying to figure this out. Fix #2 did the trick. Thank you again. You are a lifesaver.
AWESOME copying the DLL worked in the first try
THANKSSSS
Fix 2 is ok for me. Many thanks.
아나 ;;; 아이튠즈 자꾸 크래시나서 포맷까지 했는데 해결안됫는데;; 구글링 영어로해보니까 해결방법찾음;;;;;;;;;;;;;;포맷 괜히했네;http://t.co/6rx5U7PXRq
Fix number 2 worked — thank you. I had upgraded to 8.1 and had tried many methods to get iTunes to work. None of the methods worked until I found you.
Copying the qtmoviewin.dll file fixed the problem. Thanks!!
Thanks, fixing the display adapter helped and iTunes now works properly (AMD Radeon 8800).
However, I got another issue. iTunes doesn’t recognize my ipod as a device (yet it is shown in windows). I tried the help-wizard from apple but nothing worked (updating usb driver, stopping/starting itunes service etc). Any idea how to fix this?
Hi Katie,
have you already tried fix number 2? Maybe this could solve your problem.
Cheers,
Gee Are
Yep, tried them all…didn’t solve it
Hi Katie,
have you already read the post https://miapple.me/2013/08/28/how-to-install-itunes-on-windows-8-and-windows-8-1/?
Cheers,
Gee Are
Fixing #iTunes 11 Crashes On Windows 8 And Windows 8.1: http://t.co/E5of1BVFYt
If Fix#2 not working for you, try CUT instead of copy. Copy didn’t work for me, but CUT magically does. Kudos to the thread that I came across:
https://discussions.apple.com/message/24251905#24251905
Hi Rex,
thanks! I updated the post!
Cheers,
Gee Are
Fix 2 worked straight away, thank you!
Hi,
I have tried most of the fixes above, my iTunes still wont open on my windows 8.1 run Del inspiron AIO. It was working until 2 months ago. I have uninstalled and installed iTunes several times, but nothing helps! Someone, please help…
So here is mu update… after trying everything… fix 3 helped… I am a computer novice… So I updated whatever drivers were listed under devices. Rebooted. Voila! I am pleased… After 3 weeks I succeeded! Thanks guys…
Fix number 4 worked for me. Thanks! I’ve been looking everywhere for the fix. Finally found it here. I’ll be back!
Awesome fix, I ended up using fix #4 and all was made better…… Thanks for the great advise!!!!!
Vow. Fix # 2 worked excellently on windows 8.1 64 bit.
Thanks brother.
@WindowsSupport Thanks for the help. I think I got it resolved using #4 from this post – http://t.co/GdIPkPfmMY
Your option #2 worked for me…
Thanks for posting this, it made my life so much easier….
Thanks
@MiAppleMe I experienced the iTunes crashing problem after upgrading to Windows 8.1. Fix 2 helped resolving it. Tnx! http://t.co/wHuBwRYZBc
Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1: http://t.co/03e8qHOo61
Pingback: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1 | miApple.me
I desperately tried all these solutions and none worked for me. I can’t even sign in to my apple id. Any other suggestions?
Hi Amir,
which iTunes version do you want to install on which Windows version?
Did you try to install iTunes 11.1.4? If so, check this post:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
You need to uninstall all iTunes related software from your Windows PC.
Cheers,
Gee Are
I have the latest version of ITunes and Windows 8.1. ITunes does not see my IPhone 5 when I connect with a USB cable. It does show (sometimes) a previous IPhone 4s that was synced last year on another computer that was running XP and a previous version of ITunes. I hope you can help. Thanks
Hi walkawayjoe,
I think you need to deinstall iTunes and related components completely and re-install it, following this instruction:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
Cheers,
Gee Are
Worked. Thanks
I tried everything whats over here. non of them working for me. I open itunes, I can play my music, and watch videos, but when I want to open itunes store, or connect my ipad to ituns its crushing straight away… Im tired of searching for solutions. I have windows 8.
Hi Sandra,
give iTunes a final try! Deinstall iTunes COMPLETELY following this post:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/?relatedposts_exclude=3467
and re-install the latest iTunes update 11.1.4 following the steps to install iTunes, recommended in the same post.
Cheers,
Gee Are
I installed the latest Itune (11.1.5.5×64) on my Windows 8.1. When I click on burning a playlist to CD, a message appears “Itune has stopped working…”, and I have to close the program. I re-installed Itune a few times but the problem remains. What’s the solution? Thanks.
Hi Albert,
try to deinstall all iTunes components including bonjour following this post:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
Then reboot and re-install iTunes downloaded directly from Apple, save it on your PC and run installion ,as administrator’.
Hope that helps you.
Cheers,
Gee Are
I’m [attempting] to set up a new laptop. Either one of two things happen. I have tried all four of the fixes above. I have also tried the uninstall/reinstall route.
1. iTunes opens to a white [blank] screen. Less frequent occurrence after fix#2
2. iTunes opens. I can use anything from the File/Edit/View bar, including open preferences. However, the bulk of the screen [sidebar, main area] stays frozen on one random shot from startup [i.e. a playlist, list of audiobooks]. I can’t play anything, click on anything in the sidebar, or change what is displayed.
Hi Victoria,
maybe the antivirus program causes this problem. What system is running on your new laptop (windows 8.1?)?
Disconnect your laptop from the internet, deactivate your antivirus program, delete all iTunes installations following this post and reinstall iTunes 11.2:
Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
After that re-activate your antivirus program and re-connect to the internet.
Hope this helps you.
Cheers,
Gee Are
well fix #3 was the only one that worked for me but only for a hour or so, things went south again, I’ve tried all the other fix’s nothing works, any other ideas?
Hi John,
that’s curious! Did you make an upgrade or downgrade of the driver? If you made an downgrade, you maybe got an automated driver update? Could you check it?
Cheers,
Gee Are
None of the above worked for me. I’m running Windows 8.1. I’m not a pro in computer but a home user. I even tried reinstalling iTunes several times but no success.
Hi Wellington,
did you de-install iTunes properly? Have a look at the following post to see how to proceed correctly:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
Check this work-around! And then install the latest iTunes 11 version ‘as administrator’.
Cheers,
Gee Are
I done all the items above and the itunes music is not playing at all. stays stuck on 0.00. I need my itunes. PLEASE PLEASE PLEASE HELP ME
Hi Bobby,
have you already tried to uninstall iTunes complete and re-install it again following this post:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/ ?
Cheers,
Gee Are
After searching the web everywhere fix 2 worked for me thanks so much
Nothing is working for me… Any ideas??
Another question… I followed the instructions for changing the path on another website, and instead of ADDING to the path I REPLACED it with C:\program files (x86)\common files\apple\apple application support. Is this a problem?
Hi taytomes,
the fixes I post work only if you follow them EXACTLY! Hence, try fix 2 as it is described.
If this doesn’t work follow these instructions:
https://miapple.me/fixing-itunes-11-1-4-installation-crashes-on-windows-vista-xp-7-8-and-8-1/
Cheers,
Gee Are
Good Day,
I tried all the said steps but nothing worked.. BUT, thanks for these steps you’ve posted I tried to to close my internet browser (MFF) and worked like nothing happened.. i guess there’s an issue with my plug-ins.. thank you..
By the way, I’m using windows 7 ultimate, and I tried to open my web browser after the itunes initialized.. and its all good.. thank you again..
Hiya,
I am having issues with the iTunes Library on the NAS drive where iTunes will not sync with the iPhone 6 with IOS8 and iTunes crashes with the message “iTunes has stopped working”. Copying the files on the local drive of the laptop the sync works like a dream. do we have any fixes for this issue ??
Regards
Hi Nilesh,
did this kind of sync work before you got your iPhone 6? Has it already worked on iOS 8? More information would be helpful…
Cheers,
Gee Are
Hey mate, I’ve tried all of the above steps, except for number 3. Which is updating Intel HD Graphics 4000, it seems I don’t have this as my system is a bit old compared to others. I have an Intel E8400 3.0ghz core 2 duo and an Nvidia GeForce 8800GT 512mb. The 3 fixes I can apply, have not worked and have double checked all info to make sure I didn’t miss any instructions. If it helps you any further here’s a summary of my PC and whats wrong:
CPU – Intel 3.0Ghz Core 2 Duo
GPU – Nvidia GEForce 8800GT 512mb
OS – Windows 8.1
Problem – iTunes freezes on start-up at “Determining gapless playback information” as it is analyzing the first song. (Did the same with older version of iTunes)
Note: This is a fresh install of Windows 8.1, iTunes is yet to run correctly. Windows 7 it worked fine.
Hi Peter,
it seems that your problem lies deeper. Therefore, you need to un-install iTunes and all connected programs and services completely and then do a clean install of iTunes 12. Here’s the ‘how-to’:
https://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
Cheers,
Gee Are
Fix 4 has worked!
iTunes 12, Win 8.1
Thank you very much!
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Thanks man. Fix 4 did the thing!
Hi Diego,
you’re welcome! Thanks for feedbacking!
Cheers,
Gee Are
Hello there! Having troubles I cannot seem to figure out. I have the newest iTunes (as of 8/25/15), which was installed before I upgraded to Windows 10. At first when i tired to sync my iPhone (6), iTunes would say “iPhone detected, but unreadable, please disconnect and then reconnect…” Now, all that happens is that when i plug in my iPhone, iTunes crashes. I can’t sync my phone anymore. (I have updated Java, Flash Player and iTunes to no avail.) Any help would be greatly appreciated!
Hi Robert,
check the tweak described by AppleBlossom271 in this comment.
Cheers,
Gee Are
Hi, my computer would freeze everytime I starts itunes, I monitored my task manager and the disk usage would go to 100% and there’s this windows problem reporting. I tried uninstalling and reinstalling itunes and it’s still the same. I found this page and on your fix no. 2, I couldn’t find the file QTMovieWin.dll in that folder. Could you please help?
Thank you
Hi Andrew,
check this solution: https://miapple.me/fix-itunes-12-repair-and-installation-errors-on-windows-10/
Cheers,
Gee Are
I tried fix 4 but accidentally replaced the original path all together instead of adding on. what was the original path and how do I get it back on?
Hi col,
the original path is: C:\program files (x86)\QuickTime\QTSystem\
Cheers,
Gee Are