iTunes 11 icon

Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1

Update: Fixing iTunes 11.1.4 Windows Installations: Apple Support Document released
Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
Update: iTunes 11.1 And iTunes Radio Running On Windows 8 And Windows 8.1

iTunes 11 iconGetting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few secondsiTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.

Note: If you could not install iTunes, try to install iTunes correctly, first.

Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1

Fix 1:

Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:


Fix 2:

The most successful fix is to copy the file ‘QTMovieWin.dll‘ from

  • c:\program files (x86)\common files\apple\apple application support\ to
  • c:\program files (x86)\iTunes.

Now iTunes should work correctly without any crashes. If iTunes is still not working, try to ‘cut & paste’ the file instead of copying it (Kudos to’s commentator ‘Rex’).

Fix 3:

In many cases it seems that there is a problem with the Intel HD graphics 4000 driver. Download and install either the latest Intel HD graphics 4000 driver for your computer from the Intel support homepage, or, in most cases even better, from the computer manufacturer’s support page. If iTunes crashes still persist, you should try the other way round and downgrade the graphics driver to an older version of the Intel HD 4000 graphics driver. If you are not very experienced in up- and downgrading drivers, try Fix 4 first!

Fix 4:

l9ChevyDriven85 reported that there is a solution without downgrading the Intel HD 4000 graphics driver (maybe it will work for other drivers, too):

  1. Click on the Windows Button, go to the ‘Control Panel‘ and open ‘System‘.
  2. Click on ‘Advanced system settings‘ and the ‘System Properties‘ window opens.
  3. Click on the ‘Advanced‘ tab and hit the ‘Environment Variables’ button.
  4. Find and highlight the ‘Path‘ variable in the ‘Systems Variables‘ section and click on ‘Edit‘.  The ‘Edit System Variable‘ window opens.
  5. Finally, place your mouse cursor at the very end of the ‘Variable Value‘ and paste exactly the following value to the end: ‘;C:\program files (x86)\common files\apple\apple application support\. The semicolon ‘;‘ is essential! 

iTunes Adding Variable Value Windows 8



If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!

Stay tuned! ;-)


Hi there,

my name is Gee Are and I’m the founder and owner of this blog called - Blogger and Online-Journalist. Applemaniac - Keen On Apple Products! Technomaniac - Your Problem Solver For Microsoft And Apple Related Issues!

Grown up with a Commodore C64 and Basic in the 80's. More than twenty years of experience with Windows PCs. Since 2011 keen on Apple and Apple products.

I post about my personal Microsoft and Apple products and problems on I provide solutions to problems people are faced with.

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88 replies
Newer Comments »
  1. P Whitehouse
    P Whitehouse says:

    Thank you for your help on iTunes for windows 8. The fix number 2 coping the file noted worked.
    This was after many chats with Apple and Microsoft, certainly make you wonder that they could not fix the problem? Excellent advise thanks again.

    • S. Bowers
      S. Bowers says:

      I downloaded iTunes 11.1.4 successfully to a 32 bit Windows 8.1 Asus Transformer T100 laptop running Windows 8.1.

      However I can not find the airplay speaker icons in iTunes that are described in the iTunes support pages claiming Windows can stream to air express enabled speakers.

      I have a Mac and might have gotten an iPad instead of the Asus Transformer T100, but am put off by the lack of flexibility iPad offers in terms of no mouse or track pad options which reduce productivity applications.

      I have invested a lot in airport expresses so am hoping you can help!

      Thank you!

      • Gee Are Pabst
        Gee Are Pabst says:

        Hi S.,

        it is most likely not a Windows issue, but an Airport express one. If your Airport Express is not set up correctly the Airplay symbol will not be shown on your Windows PC. Check this Apple support document:
        My advice is ro configure the AE in that manner that it extends an existing WLAN network. Your PC nees to be in the same WLAN network.

        Gee Are

  2. Ben
    Ben says:

    The iOS7 upgrade set my iPhone 4 to recovery mode after a crashed installation (error code 4005) under Win 8.1. iTunes 11.1 won’t recognize the Phone in recovery mode due to incompatible “recovery mode”-drivers (“Unknown_Device”). Just booted an old Win7 installation – hoping to fix it this way.

  3. saipawan
    saipawan says:

    my problem is in windows 8, if i try to update itunes 11.1 its getting started but at the end it shows there are error is signatures and update fails

    • Gee Are Pabst
      Gee Are Pabst says:

      Did you install iTunes automatically via the Apple update service? Or did you download it from Apple’s homepage? If you did the later, you should run the installation ‘as administrator’?

      Beside this, did you follow any of the above mentioned fixes?

  4. Melissa
    Melissa says:

    Thank you, thank you, thank you! After sitting for hours trying various solutions and having no luck at all, your Fix 2 took 10 seconds and solved the problem straight away!

  5. Lucas
    Lucas says:

    I just upgraded to Windows 8.1 and now I cannot play music in iTunes. The song will be selected and it will act as if it is playing, but the time goes nowhere from 0:00 but the play button/pause button work just fine. None of these solutions helped me at all.

  6. tantiger
    tantiger says:

    I am using iTunes Everything was fine under Win8.0. After upgrade to Win8.1, iTunes will crash when connecting to iTunes store. I tried Fix 4, not working. Then tried Fix 2, resolved!!



Trackbacks & Pingbacks

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  3. @NetOpWibby says:

    I was having issues running iTunes on Windows 8 and found a helpful link | | Posting this for posterity.

  4. […] iTunes 11.1 and iTunes Radio were released together with iOS 7 on September 18, 2013. Both iTunes 11.1 and iTunes Radio are perfectly running on Windows 8 and Windows 8.1. If you face problems in installing iTunes 11.1 on a Windows PC follow the installation guide for iTunes on Windows 8 and Windows 8.1. If you get crashes of iTunes 11.1 after installation it, follow the fixing guide for iTunes on Windows 7, 8 and 8.1. […]

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