iTunes 11 icon

Update: Fixing iTunes 11.1.4 Windows Installations: Apple Support Document released
Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
Update: iTunes 11.1 And iTunes Radio Running On Windows 8 And Windows 8.1

iTunes 11 iconGetting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few secondsiTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.

Note: If you could not install iTunes, try to install iTunes correctly, first.

Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1

Fix 1:

Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:


iTunes Adding Variable Value Windows 8



If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!

Stay tuned! 😉

96 replies
  1. P Whitehouse
    P Whitehouse says:

    Thank you for your help on iTunes for windows 8. The fix number 2 coping the file noted worked.
    This was after many chats with Apple and Microsoft, certainly make you wonder that they could not fix the problem? Excellent advise thanks again.

    • S. Bowers
      S. Bowers says:

      I downloaded iTunes 11.1.4 successfully to a 32 bit Windows 8.1 Asus Transformer T100 laptop running Windows 8.1.

      However I can not find the airplay speaker icons in iTunes that are described in the iTunes support pages claiming Windows can stream to air express enabled speakers.

      I have a Mac and might have gotten an iPad instead of the Asus Transformer T100, but am put off by the lack of flexibility iPad offers in terms of no mouse or track pad options which reduce productivity applications.

      I have invested a lot in airport expresses so am hoping you can help!

      Thank you!

      • Gee Are Pabst
        Gee Are Pabst says:

        Hi S.,

        it is most likely not a Windows issue, but an Airport express one. If your Airport Express is not set up correctly the Airplay symbol will not be shown on your Windows PC. Check this Apple support document:
        My advice is ro configure the AE in that manner that it extends an existing WLAN network. Your PC nees to be in the same WLAN network.

        Gee Are

        • Emre
          Emre says:

          Hello, i did try all of the methods above and iTunes is still not working. I have that error “APPCRASH CoreAudioToolbox.dll” I deleted all of the apple applications and reinstalled the itunes but still it is not solved. Could you please help me with my problem?

          Many Thanks.

  2. Ben
    Ben says:

    The iOS7 upgrade set my iPhone 4 to recovery mode after a crashed installation (error code 4005) under Win 8.1. iTunes 11.1 won’t recognize the Phone in recovery mode due to incompatible “recovery mode”-drivers (“Unknown_Device”). Just booted an old Win7 installation – hoping to fix it this way.

  3. saipawan
    saipawan says:

    my problem is in windows 8, if i try to update itunes 11.1 its getting started but at the end it shows there are error is signatures and update fails

    • Gee Are Pabst
      Gee Are Pabst says:

      Did you install iTunes automatically via the Apple update service? Or did you download it from Apple’s homepage? If you did the later, you should run the installation ‘as administrator’?

      Beside this, did you follow any of the above mentioned fixes?

  4. Melissa
    Melissa says:

    Thank you, thank you, thank you! After sitting for hours trying various solutions and having no luck at all, your Fix 2 took 10 seconds and solved the problem straight away!

  5. Lucas
    Lucas says:

    I just upgraded to Windows 8.1 and now I cannot play music in iTunes. The song will be selected and it will act as if it is playing, but the time goes nowhere from 0:00 but the play button/pause button work just fine. None of these solutions helped me at all.

  6. tantiger
    tantiger says:

    I am using iTunes Everything was fine under Win8.0. After upgrade to Win8.1, iTunes will crash when connecting to iTunes store. I tried Fix 4, not working. Then tried Fix 2, resolved!!


    SJPERRY says:

    I bought a new HP Envy last week when my old PC died. I was able to load everything on it except for my iphone and ipod – I kept getting the an error message. I was seriously thinking of returning pc and ordering one with win 7. I have searched the web for 3 days to find a fix. #1 looked to complicated so I tried number 2 and IT WORKS!! I am so amazed and happy!
    Thank you so much!

  8. Alexandra
    Alexandra says:

    Thank you!!! Fix #2 took just a moment to implement and now iTunes runs again. Thank you for writing this article – life is so much easier when someone provides smart solutions.

      • Heather
        Heather says:

        Am so frustrated. I have been trying to update iTunes to the newest version for weeks. Every time I try to install the new version, it gets about halfway done installing and then crashes. I just upgraded my phone to iOS7 and have to have the newest version of iTunes. This is incredibly frustrating as I had to remove essentially everything off of my iPhone 4 to even be able to install the upgrade. I tried fix 1, 2, and 4 and iTunes still crashes my computer. I tried downloading and installing from within iTunes, as well as directly from the website.

  9. John Sharp
    John Sharp says:

    THANK YOU. I was pulling my hair out trying to figure this out. Fix #2 did the trick. Thank you again. You are a lifesaver.

  10. Mary Ellen Bradley
    Mary Ellen Bradley says:

    Fix number 2 worked — thank you. I had upgraded to 8.1 and had tried many methods to get iTunes to work. None of the methods worked until I found you.

  11. Katie
    Katie says:

    Thanks, fixing the display adapter helped and iTunes now works properly (AMD Radeon 8800).

    However, I got another issue. iTunes doesn’t recognize my ipod as a device (yet it is shown in windows). I tried the help-wizard from apple but nothing worked (updating usb driver, stopping/starting itunes service etc). Any idea how to fix this?

  12. Munch
    Munch says:


    I have tried most of the fixes above, my iTunes still wont open on my windows 8.1 run Del inspiron AIO. It was working until 2 months ago. I have uninstalled and installed iTunes several times, but nothing helps! Someone, please help…

  13. Munch
    Munch says:

    So here is mu update… after trying everything… fix 3 helped… I am a computer novice… So I updated whatever drivers were listed under devices. Rebooted. Voila! I am pleased… After 3 weeks I succeeded! Thanks guys…

  14. Riply
    Riply says:

    Fix number 4 worked for me. Thanks! I’ve been looking everywhere for the fix. Finally found it here. I’ll be back!

  15. Amir
    Amir says:

    I desperately tried all these solutions and none worked for me. I can’t even sign in to my apple id. Any other suggestions?

  16. walkawayjoe
    walkawayjoe says:

    I have the latest version of ITunes and Windows 8.1. ITunes does not see my IPhone 5 when I connect with a USB cable. It does show (sometimes) a previous IPhone 4s that was synced last year on another computer that was running XP and a previous version of ITunes. I hope you can help. Thanks

  17. Sandra
    Sandra says:

    I tried everything whats over here. non of them working for me. I open itunes, I can play my music, and watch videos, but when I want to open itunes store, or connect my ipad to ituns its crushing straight away… Im tired of searching for solutions. I have windows 8.

  18. Albert Tsai
    Albert Tsai says:

    I installed the latest Itune (×64) on my Windows 8.1. When I click on burning a playlist to CD, a message appears “Itune has stopped working…”, and I have to close the program. I re-installed Itune a few times but the problem remains. What’s the solution? Thanks.

  19. Victoria
    Victoria says:

    I’m [attempting] to set up a new laptop. Either one of two things happen. I have tried all four of the fixes above. I have also tried the uninstall/reinstall route.

    1. iTunes opens to a white [blank] screen. Less frequent occurrence after fix#2
    2. iTunes opens. I can use anything from the File/Edit/View bar, including open preferences. However, the bulk of the screen [sidebar, main area] stays frozen on one random shot from startup [i.e. a playlist, list of audiobooks]. I can’t play anything, click on anything in the sidebar, or change what is displayed.

    • Gee Are Pabst
      Gee Are Pabst says:

      Hi Victoria,

      maybe the antivirus program causes this problem. What system is running on your new laptop (windows 8.1?)?

      Disconnect your laptop from the internet, deactivate your antivirus program, delete all iTunes installations following this post and reinstall iTunes 11.2:
      Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1

      After that re-activate your antivirus program and re-connect to the internet.

      Hope this helps you.

      Gee Are

  20. john
    john says:

    well fix #3 was the only one that worked for me but only for a hour or so, things went south again, I’ve tried all the other fix’s nothing works, any other ideas?

    • Gee Are Pabst
      Gee Are Pabst says:

      Hi John,

      that’s curious! Did you make an upgrade or downgrade of the driver? If you made an downgrade, you maybe got an automated driver update? Could you check it?

      Gee Are

  21. Wellington
    Wellington says:

    None of the above worked for me. I’m running Windows 8.1. I’m not a pro in computer but a home user. I even tried reinstalling iTunes several times but no success.

  22. Bobby Whte
    Bobby Whte says:

    I done all the items above and the itunes music is not playing at all. stays stuck on 0.00. I need my itunes. PLEASE PLEASE PLEASE HELP ME

  23. taytomes
    taytomes says:

    Nothing is working for me… Any ideas??
    Another question… I followed the instructions for changing the path on another website, and instead of ADDING to the path I REPLACED it with C:\program files (x86)\common files\apple\apple application support. Is this a problem?

  24. Ardee
    Ardee says:

    Good Day,

    I tried all the said steps but nothing worked.. BUT, thanks for these steps you’ve posted I tried to to close my internet browser (MFF) and worked like nothing happened.. i guess there’s an issue with my plug-ins.. thank you..

    • Ardee
      Ardee says:

      By the way, I’m using windows 7 ultimate, and I tried to open my web browser after the itunes initialized.. and its all good.. thank you again..

  25. Nilesh Amin
    Nilesh Amin says:


    I am having issues with the iTunes Library on the NAS drive where iTunes will not sync with the iPhone 6 with IOS8 and iTunes crashes with the message “iTunes has stopped working”. Copying the files on the local drive of the laptop the sync works like a dream. do we have any fixes for this issue ??


  26. Peter
    Peter says:

    Hey mate, I’ve tried all of the above steps, except for number 3. Which is updating Intel HD Graphics 4000, it seems I don’t have this as my system is a bit old compared to others. I have an Intel E8400 3.0ghz core 2 duo and an Nvidia GeForce 8800GT 512mb. The 3 fixes I can apply, have not worked and have double checked all info to make sure I didn’t miss any instructions. If it helps you any further here’s a summary of my PC and whats wrong:

    CPU – Intel 3.0Ghz Core 2 Duo
    GPU – Nvidia GEForce 8800GT 512mb
    OS – Windows 8.1
    Problem – iTunes freezes on start-up at “Determining gapless playback information” as it is analyzing the first song. (Did the same with older version of iTunes)

    Note: This is a fresh install of Windows 8.1, iTunes is yet to run correctly. Windows 7 it worked fine.

  27. Robert Welz
    Robert Welz says:

    Hello there! Having troubles I cannot seem to figure out. I have the newest iTunes (as of 8/25/15), which was installed before I upgraded to Windows 10. At first when i tired to sync my iPhone (6), iTunes would say “iPhone detected, but unreadable, please disconnect and then reconnect…” Now, all that happens is that when i plug in my iPhone, iTunes crashes. I can’t sync my phone anymore. (I have updated Java, Flash Player and iTunes to no avail.) Any help would be greatly appreciated!

  28. Andrew
    Andrew says:

    Hi, my computer would freeze everytime I starts itunes, I monitored my task manager and the disk usage would go to 100% and there’s this windows problem reporting. I tried uninstalling and reinstalling itunes and it’s still the same. I found this page and on your fix no. 2, I couldn’t find the file QTMovieWin.dll in that folder. Could you please help?
    Thank you

  29. col
    col says:

    I tried fix 4 but accidentally replaced the original path all together instead of adding on. what was the original path and how do I get it back on?


Trackbacks & Pingbacks

  1. […] iTunes 12 crashes after installation on Windows 10 (technical preview), follow the fixing guide for iTunes on Windows 7, 8 and 8.1 and the support document for iTunes 11.1 Windows installations. It should work in the similar […]

  2. […] guide for iTunes on Windows 8 and Windows 8.1. If iTunes 12 crashes after installation it, follow the fixing guide for iTunes on Windows 7, 8 and 8.1 and the support document for iTunes 11.1 Windows […]

  3. @NetOpWibby says:

    I was having issues running iTunes on Windows 8 and found a helpful link | | Posting this for posterity.

  4. […] iTunes 11.1 and iTunes Radio were released together with iOS 7 on September 18, 2013. Both iTunes 11.1 and iTunes Radio are perfectly running on Windows 8 and Windows 8.1. If you face problems in installing iTunes 11.1 on a Windows PC follow the installation guide for iTunes on Windows 8 and Windows 8.1. If you get crashes of iTunes 11.1 after installation it, follow the fixing guide for iTunes on Windows 7, 8 and 8.1. […]

  5. […] Update: Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1 […]

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