Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:
Fix 2:
The most successful fix is to copy the file ‘QTMovieWin.dll‘ from
c:\program files (x86)\common files\apple\apple application support\ to
c:\program files (x86)\iTunes.
Now iTunes should work correctly without any crashes. If iTunes is still not working, try to ‘cut & paste’ the file instead of copying it (Kudos to miApple.me’s commentator ‘Rex’).
Fix 3:
In many cases it seems that there is a problem with the Intel HD graphics 4000 driver. Download and install either the latest Intel HD graphics 4000 driver for your computer from the Intel support homepage, or, in most cases even better, from the computer manufacturer’s support page. If iTunes crashes still persist, you should try the other way round and downgrade the graphics driver to an older version of the Intel HD 4000 graphics driver. If you are not very experienced in up- and downgrading drivers, try Fix 4 first!
Fix 4:
l9ChevyDriven85 reported that there is a solution without downgrading the Intel HD 4000 graphics driver (maybe it will work for other drivers, too):
Click on the Windows Button, go to the ‘Control Panel‘ and open ‘System‘.
Click on ‘Advanced system settings‘ and the ‘System Properties‘ window opens.
Click on the ‘Advanced‘ tab and hit the ‘Environment Variables’ button.
Find and highlight the ‘Path‘ variable in the ‘Systems Variables‘ section and click on ‘Edit‘. The ‘Edit System Variable‘ window opens.
Finally, place your mouse cursor at the very end of the ‘Variable Value‘ and paste exactly the following value to the end: ‘;C:\program files (x86)\common files\apple\apple application support\. The semicolon ‘;‘ is essential!
Source: miApple.me
If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!
Hi there,my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.Find more about me.
Thank you!!! Fix #2 took just a moment to implement and now iTunes runs again. Thank you for writing this article – life is so much easier when someone provides smart solutions.
Am so frustrated. I have been trying to update iTunes to the newest version for weeks. Every time I try to install the new version, it gets about halfway done installing and then crashes. I just upgraded my phone to iOS7 and have to have the newest version of iTunes. This is incredibly frustrating as I had to remove essentially everything off of my iPhone 4 to even be able to install the upgrade. I tried fix 1, 2, and 4 and iTunes still crashes my computer. I tried downloading and installing from within iTunes, as well as directly from the website.
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Getting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few seconds, iTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.
96 Comments
Copying the qtmoviewin.dll file fixed the problem. Thanks!!
Fix number 2 worked — thank you. I had upgraded to 8.1 and had tried many methods to get iTunes to work. None of the methods worked until I found you.
아나 ;;; 아이튠즈 자꾸 크래시나서 포맷까지 했는데 해결안됫는데;; 구글링 영어로해보니까 해결방법찾음;;;;;;;;;;;;;;포맷 괜히했네;http://t.co/6rx5U7PXRq
Fix 2 is ok for me. Many thanks.
AWESOME copying the DLL worked in the first try
THANKSSSS
THANK YOU. I was pulling my hair out trying to figure this out. Fix #2 did the trick. Thank you again. You are a lifesaver.
Thank you!!! Fix #2 took just a moment to implement and now iTunes runs again. Thank you for writing this article – life is so much easier when someone provides smart solutions.
Hi Alexandra,
you’re welcome! Thanks for your feedback!
Cheers,
Gee Are
Am so frustrated. I have been trying to update iTunes to the newest version for weeks. Every time I try to install the new version, it gets about halfway done installing and then crashes. I just upgraded my phone to iOS7 and have to have the newest version of iTunes. This is incredibly frustrating as I had to remove essentially everything off of my iPhone 4 to even be able to install the upgrade. I tried fix 1, 2, and 4 and iTunes still crashes my computer. I tried downloading and installing from within iTunes, as well as directly from the website.
Also tried changing the compatibility as suggested in your other article. Still crashes…
Hi Heather,
I can feel with you, it’s really annoying!
I think you should check the following post first because you’ve got problems to install iTunes and not problems to run iTunes:
https://miapple.me/2013/08/28/how-to-install-itunes-on-windows-8-and-windows-8-1/
Cheers,
Gee Are
How to get @iTunesMusic working in @Windows 8.1 http://t.co/lnpFQMF2jI 🙂
Fix 2 worked for me. I can’t understand what Microsoft is using for brains. We’re not all techno geeks.
Thank you! Fix #2 worked. It would crash every time I brought up View Account in the store.