Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:
Fix 2:
The most successful fix is to copy the file ‘QTMovieWin.dll‘ from
c:\program files (x86)\common files\apple\apple application support\ to
c:\program files (x86)\iTunes.
Now iTunes should work correctly without any crashes. If iTunes is still not working, try to ‘cut & paste’ the file instead of copying it (Kudos to miApple.me’s commentator ‘Rex’).
Fix 3:
In many cases it seems that there is a problem with the Intel HD graphics 4000 driver. Download and install either the latest Intel HD graphics 4000 driver for your computer from the Intel support homepage, or, in most cases even better, from the computer manufacturer’s support page. If iTunes crashes still persist, you should try the other way round and downgrade the graphics driver to an older version of the Intel HD 4000 graphics driver. If you are not very experienced in up- and downgrading drivers, try Fix 4 first!
Fix 4:
l9ChevyDriven85 reported that there is a solution without downgrading the Intel HD 4000 graphics driver (maybe it will work for other drivers, too):
Click on the Windows Button, go to the ‘Control Panel‘ and open ‘System‘.
Click on ‘Advanced system settings‘ and the ‘System Properties‘ window opens.
Click on the ‘Advanced‘ tab and hit the ‘Environment Variables’ button.
Find and highlight the ‘Path‘ variable in the ‘Systems Variables‘ section and click on ‘Edit‘. The ‘Edit System Variable‘ window opens.
Finally, place your mouse cursor at the very end of the ‘Variable Value‘ and paste exactly the following value to the end: ‘;C:\program files (x86)\common files\apple\apple application support\. The semicolon ‘;‘ is essential!
If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!
Hi there,my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.Find more about me.
So here is mu update… after trying everything… fix 3 helped… I am a computer novice… So I updated whatever drivers were listed under devices. Rebooted. Voila! I am pleased… After 3 weeks I succeeded! Thanks guys…
I have tried most of the fixes above, my iTunes still wont open on my windows 8.1 run Del inspiron AIO. It was working until 2 months ago. I have uninstalled and installed iTunes several times, but nothing helps! Someone, please help…
Thanks, fixing the display adapter helped and iTunes now works properly (AMD Radeon 8800).
However, I got another issue. iTunes doesn’t recognize my ipod as a device (yet it is shown in windows). I tried the help-wizard from apple but nothing worked (updating usb driver, stopping/starting itunes service etc). Any idea how to fix this?
96 Comments
@WindowsSupport Thanks for the help. I think I got it resolved using #4 from this post – http://t.co/GdIPkPfmMY
Vow. Fix # 2 worked excellently on windows 8.1 64 bit.
Thanks brother.
Awesome fix, I ended up using fix #4 and all was made better…… Thanks for the great advise!!!!!
Fix number 4 worked for me. Thanks! I’ve been looking everywhere for the fix. Finally found it here. I’ll be back!
So here is mu update… after trying everything… fix 3 helped… I am a computer novice… So I updated whatever drivers were listed under devices. Rebooted. Voila! I am pleased… After 3 weeks I succeeded! Thanks guys…
Hi,
I have tried most of the fixes above, my iTunes still wont open on my windows 8.1 run Del inspiron AIO. It was working until 2 months ago. I have uninstalled and installed iTunes several times, but nothing helps! Someone, please help…
Fix 2 worked straight away, thank you!
If Fix#2 not working for you, try CUT instead of copy. Copy didn’t work for me, but CUT magically does. Kudos to the thread that I came across:
https://discussions.apple.com/message/24251905#24251905
Hi Rex,
thanks! I updated the post!
Cheers,
Gee Are
Fixing #iTunes 11 Crashes On Windows 8 And Windows 8.1: http://t.co/E5of1BVFYt
Thanks, fixing the display adapter helped and iTunes now works properly (AMD Radeon 8800).
However, I got another issue. iTunes doesn’t recognize my ipod as a device (yet it is shown in windows). I tried the help-wizard from apple but nothing worked (updating usb driver, stopping/starting itunes service etc). Any idea how to fix this?
Hi Katie,
have you already tried fix number 2? Maybe this could solve your problem.
Cheers,
Gee Are
Yep, tried them all…didn’t solve it
Hi Katie,
have you already read the post https://miapple.me/2013/08/28/how-to-install-itunes-on-windows-8-and-windows-8-1/?
Cheers,
Gee Are