Install the latest Flash player, test if iTunes is running now. If not, install the latest Java. If iTunes is still not running, try the next fix:
Fix 2:
The most successful fix is to copy the file ‘QTMovieWin.dll‘ from
c:\program files (x86)\common files\apple\apple application support\ to
c:\program files (x86)\iTunes.
Now iTunes should work correctly without any crashes. If iTunes is still not working, try to ‘cut & paste’ the file instead of copying it (Kudos to miApple.me’s commentator ‘Rex’).
Fix 3:
In many cases it seems that there is a problem with the Intel HD graphics 4000 driver. Download and install either the latest Intel HD graphics 4000 driver for your computer from the Intel support homepage, or, in most cases even better, from the computer manufacturer’s support page. If iTunes crashes still persist, you should try the other way round and downgrade the graphics driver to an older version of the Intel HD 4000 graphics driver. If you are not very experienced in up- and downgrading drivers, try Fix 4 first!
Fix 4:
l9ChevyDriven85 reported that there is a solution without downgrading the Intel HD 4000 graphics driver (maybe it will work for other drivers, too):
Click on the Windows Button, go to the ‘Control Panel‘ and open ‘System‘.
Click on ‘Advanced system settings‘ and the ‘System Properties‘ window opens.
Click on the ‘Advanced‘ tab and hit the ‘Environment Variables’ button.
Find and highlight the ‘Path‘ variable in the ‘Systems Variables‘ section and click on ‘Edit‘. The ‘Edit System Variable‘ window opens.
Finally, place your mouse cursor at the very end of the ‘Variable Value‘ and paste exactly the following value to the end: ‘;C:\program files (x86)\common files\apple\apple application support\. The semicolon ‘;‘ is essential!
Source: miApple.me
If you, at least, followed one of the above mentioned fixes, iTunes 11 crashing and freezing should be resolved. If you succeeded, let us know and comment! If not, describe me your problem in the comment section and I will try my very best to help you to fix it!
Hi there,my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.Find more about me.
Hi, my computer would freeze everytime I starts itunes, I monitored my task manager and the disk usage would go to 100% and there’s this windows problem reporting. I tried uninstalling and reinstalling itunes and it’s still the same. I found this page and on your fix no. 2, I couldn’t find the file QTMovieWin.dll in that folder. Could you please help?
Thank you
Hello there! Having troubles I cannot seem to figure out. I have the newest iTunes (as of 8/25/15), which was installed before I upgraded to Windows 10. At first when i tired to sync my iPhone (6), iTunes would say “iPhone detected, but unreadable, please disconnect and then reconnect…” Now, all that happens is that when i plug in my iPhone, iTunes crashes. I can’t sync my phone anymore. (I have updated Java, Flash Player and iTunes to no avail.) Any help would be greatly appreciated!
You are currently viewing a placeholder content from Facebook. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
You are currently viewing a placeholder content from Instagram. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
You are currently viewing a placeholder content from X. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
Getting iTunes 11 running on Windows 8 and Windows 8.1 seems to be simple for some people (like me), but others report about iTunes 11 crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few seconds, iTunes freezes or crashes when starting iTunes Store. I collected 4 workarounds to get iTunes crashing or freezing fixed.
96 Comments
I tried fix 4 but accidentally replaced the original path all together instead of adding on. what was the original path and how do I get it back on?
Hi col,
the original path is: C:\program files (x86)\QuickTime\QTSystem\
Cheers,
Gee Are
Hi, my computer would freeze everytime I starts itunes, I monitored my task manager and the disk usage would go to 100% and there’s this windows problem reporting. I tried uninstalling and reinstalling itunes and it’s still the same. I found this page and on your fix no. 2, I couldn’t find the file QTMovieWin.dll in that folder. Could you please help?
Thank you
Hi Andrew,
check this solution: https://miapple.me/fix-itunes-12-repair-and-installation-errors-on-windows-10/
Cheers,
Gee Are
Hello there! Having troubles I cannot seem to figure out. I have the newest iTunes (as of 8/25/15), which was installed before I upgraded to Windows 10. At first when i tired to sync my iPhone (6), iTunes would say “iPhone detected, but unreadable, please disconnect and then reconnect…” Now, all that happens is that when i plug in my iPhone, iTunes crashes. I can’t sync my phone anymore. (I have updated Java, Flash Player and iTunes to no avail.) Any help would be greatly appreciated!
Hi Robert,
check the tweak described by AppleBlossom271 in this comment.
Cheers,
Gee Are
Thanks man. Fix 4 did the thing!
Hi Diego,
you’re welcome! Thanks for feedbacking!
Cheers,
Gee Are