Did Microsoft downgrad your SkyDrive storage from 25 GB to 7 GB, too? Then read this! I’m using SkyDrive [Update: now it is called ‘OneDrive‘] for a long while, it was my very first cloud storage and I primarily used SkyDrive to share photos with my family and friends. And what was cool with SkyDrive, was the free 25 GB of cloud storage.
Beside this, a very informative site is the SkyDrive blog [Update: SkyDrive Blog is offline and now it is called ‘OneDrive Blog’] with the latest information about SkyDrive. You can follow SkyDrive [Update: SkyDrive] on Twitter, too. If I had followed this before, I would have been informed about that a new version of SkyDrive was planned to start at the ending of April 2012. The new SkyDrive has now only a free 7 GB of storage.
Further more, there was a so-called loyality offer period until 21st of April 2012 to keep the original free 25 GB of Skydrive storage. But I wasn’t informed by Microsoft about that offer, so I missed this loyality offer period: My 25 GB were downgraded to 7 GB! I was really annoyed! I read in some blogs that there was only one automatic process to keep the 25 GB by Microsoft: If you had used more than 4 GB before 21st of April 2012 then you kept your 25 GB automatically. If you had got less, your SkyDrive was downgraded. So was me…
More than a month later I thought again about that issue and I came to the conclusion that there must be a kind of backdoor to regain the free 25 GB…
I googled intensively for a while and I found a hint in the Microsoft Answers. There is mentioned a Microsoft Skydrive billing support page. So I filled in the form and wrote that I was using SkyDrive for a long while and that I was astonished about the downgrade from 25 GB to 7 GB.
Within 12 hours I got a pleasant answer: “We have checked your e-mail account and we found out that you have already used SkyDrive before 22nd of April. Therefore, we increased your storage to 25 GB.”
That’s great!
Stay tuned! 😉
9 Comments
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Hi there,
I also lost my 25gb storage and was wondering how i could get it back? I had 25gb way before April 2012 and was so disappointed I lost it. I’ve only just found out I can get it back, but having a hard time trying to contact and ask someone.
Please let me know if you can change it back, thank you,
Carina
I’m sorry, but I personally cannot do anything in this case. Try to contact Mircosoft directly via the above mentioned link:
https://support.live.com/eform.aspx?productKey=skydrivebilling
But I guess you are too late….
I’m going to do this. Will update here and see =]
…I would be interested in knowing which provider you will have chosen!
Yes, I missed that date too. Well they disappointed me so much. I have need of like 100 gb space, and even though they are cheaper, I will choose another service.
According to MS billing support, you did not. I’m in the same situation, I even told about your blog post, they sait it was misleading, and wrong. So no 25 gb for me here.
Dear emre,
I’m sorry for you, but the information you got from the MS support concerning me is wrong: I got my 25 GB back (I’ve still got the email with the support number as an evidence!) and a lot of others got, too. You should take into account that I wrote this article on June 8, 2012! It was just a question of time when the MS support will stop this loyality option…
Cheers and stay tuned! 😉
Gee Are
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