iTunes 11 icon

How To Install iTunes On Windows 8 And Windows 8.1

Update: Fixing iTunes 11.1.4 Windows Installations: Apple Support Document released
Update: Fixing iTunes 11.1.4 Installation Crashes On Windows Vista, XP, 7, 8 And 8.1
Update: iTunes 11.1 And iTunes Radio Running On Windows 8 And Windows 8.1
Update: Fixing iTunes 11 Crashes On Windows 8 And Windows 8.1

Windows 8.1 LogoLearn how to download and install iTunes on Windows 8 and Windows 8.1, and if you face problems with the installation, learn how to troubleshoot and fix the iTunes installation. In principle, iTunes (iTunes 11 up to version 11.0.5 at the moment) is running both on Windows 8 and Windows 8.1. However, a lot of people face problems with installing iTunes 11 on their Windows PC. At least, it seems that there are three main problems: Missing or wrong administrator rights caused during the upgrade to Windows 8, artifacts of previous iTunes installation on Windows 7 or Windows Vista and/or missing files on Windows 8, needed to run iTunes. Hence, if you got problems with installing iTunes on Windows, you may have to check each single fix described in the following.

1. How to install iTunes correctly on Windows 8 and Windows 8.1

First, if you have already installed an iTunes version on your non-Windows 8 PC, de-authorisize your PC from iTunes. Why? Because after upgrading to Windows 8, iTunes will recognize the Windows 8 PC as a new device meaning you will have 2 out of 5 allowed devices consumed with one and the same PC. And iTunes will only allow 5 devices authorized with one single iTunes account at all!
Second, be sure that either it is your first iTunes installation on your PC or you uninstalled iTunes properly before you moved to Windows 8. Here’s a good deinstallation guide to follow exactly!

  1. Download and save the full install package from iTunes on your hard drive. Do not use the web installer! So don’t go to iTunes and just hit Install. You need to use to download and save the file!
  2. Go to the iTunes installer file and do a right-click an go to ‘Properties’. There are five tabs across the top: ‘General’, ‘Compatibility’, ‘Digital Signatures’, ‘Security’ and ‘Details’. In ‘Compatibility’ hit the ‘Change Settings for All Users’ button, then check of ‘Run as Windows 7′ (I would recommend to try at first the installation without checking the compatibility mode) and ‘Run as Admin’. Hit ‘Apply’ and go back out to the usual tabs in ‘Properties’.
  3. In the next step go ‘Security’ and click on ‘Advanced’. In ‘Advanced’ you’ll likely see one or two user types labeled ‘Account Unknown’ with a long number string after. Not exactly sure what these are (probably Apple related), but they cause problems with installers, so we are going to take them out. Click on one account, hit ‘Advanced’ and hit ‘Disable Inheritance’ and then hit the button that pops up for ‘Convert Inherited Permissions to explicit permissions on this object’. After this select the two Unknown profiles and hit ‘Remove’ and ‘Apply’.
  4. Next, go to the last tab in this group (still in the Advanced settings menu) which is titled ‘Effective Access’. Hit ‘Select a User’ and type in the name you use to log in to Windows 8 with in the open box, and then hit ‘Check Names’ (your full user profile name will come up) and hit ‘OK’. At that point you can hit the ‘OK’ until you are out of the Proprieties menu.
  5. Run install and iTunes 11 should work now.
Source: miApple.me

Source: miApple.me

 

2. How to fix iTunes on Windows 8 and Windows 8.1, if iTunes will not work

Fix Method A: Install Windows 8 Media Center
This is my favorite method because it works for me and my Acer Aspire 1810T running on Windows 8.1. Some say that missing files on Windows 8 are the reason for problems with iTunes on Windows 8 because they got the following error message:

“You can’t install iTunes on this version of Windows 8. Click Add features to Windows 8 to add the Media Center Pack. Then, restart the installation.”

The missing files are only part of the Windows 8 Media Center. At the moment, Windows 8 Media Center cost around and Windows 8 Pro is needed: To install Windows 8 Media Center Pack, you must be running Windows 8 Pro.
Maybe this is the reason why people do not install Windows 8 Media Center. But I personally do not know any person with iTunes problems who installed the Media Center!

Fix Method B: Change the compatibility to Windows 7 or vista

  1. On the desktop right-click on the iTunes short cut icon and hit ‘Properties’.
  2. Go to ‘Compatibility’, click on ‘Compatibility Mode’, select either ‘Windows 7′ or ‘Windows Vista’ and hit ‘Apply’ and then ‘OK’.
  3. Now start iTunes and it should work.
Source: miApple.me

Source: miApple.me

 

Fix Method C: Extract the compressed installation files and install iTunes
If you got the error message “Can not execute” while trying to install iTunes, the trick to overcome that problem is the option to extract itunes64setup.exe with WinRAR or similar programs. The folder contains 6 files:

AppleApplicationSupport.msi
AppleMobileDeviceSupport64.msi
AppleSoftwareUpdate.msi
Bonjour64.msi
iTunes64.msi
SetupAdmin.exe

Run SetupAdmin.exe as administrator and iTunes should be installed.

Fix Method D: Run a Microsoft Fixit
This Fixit fixes problems with programs that can’t be installed or uninstalled.

Fix Method E: Renew or correct your permission on Windows 8
During the setting up of Windows 8 / upgrading to Windows 8 you will be asked to sign in either with a Microsoft account or without a Microsoft account. Signing in with a Microsoft account offers you a lot of new and additional features like

  • Your friends’ contact info and status automatically stay up to date from places like Outlook.com, Facebook, Twitter, and LinkedIn.
  • You can get to and share your photos, documents, and other files from places like SkyDrive, Facebook, and Flickr.
  • Your personal settings are synced to any Windows 8 and Windows RT PCs, including your themes, language preferences, browser favorites, and most apps.
  • You can get apps in the Windows Store and use them on up to five Windows 8 and Windows RT PCs. (Some apps require specific hardware configurations.)

because your account is connected to the cloud.

This Microsoft account will have full administrator rights. However, if you hadn’t signed in with the same Microsoft account in Windows 7 or if you had used a local account with another user name (different username as your Microsoft account), you maybe will have different rights. and this could be the reason for problems while installing iTunes on windows 8 or Windows 8.1.

Therefore, check and follow the steps 2. to 4. described at the beginning of this post to correct your user rights and try again the installation. If you fail again, remove iTunes artifacts completely as described in step 1.

Following the installation guide at the beginning of this post or, in the case of no success, following at least one of the described fixing methods, iTunes should work on your PC running on Windows 8 or Windows 8.1. Please, let me know if you succeeded and if not, what kind of problem you face!

Stay tuned! ;-)

About 

Hi there,

my name is Gee Are and I’m the founder and owner of this blog called miApple.me.

miApple.me - Blogger and Online-Journalist. Applemaniac - Keen On Apple Products! Technomaniac - Your Problem Solver For Microsoft And Apple Related Issues!

Grown up with a Commodore C64 and Basic in the 80's. More than twenty years of experience with Windows PCs. Since 2011 keen on Apple and Apple products.

I post about my personal Microsoft and Apple products and problems on miApple.me. I provide solutions to problems people are faced with.

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28 replies
Newer Comments »
  1. Heather
    Heather says:

    So I tried the above, and the process still keeps crashing my computer. It’s a new computer, so the last version of iTunes I installed is the only one on here. During the install process I get a message about something about a mobile support something being in process and that it has to suspend those changes to be able to complete. I keep clicking yes (because if I click no it stops the install), then it rolls back a bunch of changes, and starts over before it eventually freezes and crashes. The only thing that I didn’t do in your list above was disable the unknown users since I don’t seem to have any of those.

    At this point should I just uninstal iTunes? I still have my old computer with most of my music on it so I can always move it over again if I have to (sigh).

    Thanks for your help!

    Reply
    • Heather
      Heather says:

      The current version of iTunes I’m running is 11.0.2.26. The error message I get when it crashes is 0xc000021a. Just in case any of that is helpful.

      Reply
      • Gee Are Pabst
        Gee Are Pabst says:

        Hi Heather,

        this is a Windows installing failure code. I suggest to deinstall this iTunes version, reboot your PC and then try to install ‘as adminsitrator’ the latest iTunes version downloaded from Apple.

        Cheers,
        Gee Are

        Reply
  2. Charles Haase
    Charles Haase says:

    Hi,

    First of all, thanks for your tips with installing ITunes. I followed your instructions, but now have a permissions issues when ITunes wants to start Apple Mobile Device. Only one user id on this PC, which has administrator rights. Any suggestions?

    Thank You

    Reply
    • Gee Are Pabst
      Gee Are Pabst says:

      Hi Charles,

      read ’1. How to install iTunes correctly on Windows 8 and Windows 8.1′ points 3. and 4. in this post. Does this fix your issue? If not, give a little bit more information about your problem…

      Cheers,
      Gee Are

      Reply
  3. Charles Haase
    Charles Haase says:

    Hi,

    Thanks for responding. I did follow your steps as described. And ITunes begins the install, but when trying to start services a popup appears indicating ‘Apple Mobile Device’ failed to start. It then asks to verify that you have sufficient privileges to start this service. Choices are abort, retry or ignore. I abort and ITunes rolls back the install, but leaves some components installed, like Bonjour. I have followed the deinstall guide with success before attempting your method on installing ITunes. But still receive the error when the install attempts to start the mobile service.

    Any and all help is appreciated. Thanks

    Reply
    • Gee Are Pabst
      Gee Are Pabst says:

      Hi Charles,

      after uninstalling there must something left in your case. Check this:
      - Open Control Panel > Programs And Features.
      - There will be lots of different softwares, but just uninstall:
      – Apple Application support
      – Apple Mobile Device Support
      – Apple Software Update
      – iTunes

      Next install iTunes as administrator.

      Cheers,
      Gee Are

      Reply
  4. El Cazador
    El Cazador says:

    Thank you for posting the updates. Unfortunately for me, it didn’t work. (I’m not blaming you mind you, MS is the culprit). I can’t get it to sync. Every time I try to connect and sync, I get the Do not disconnect. message and it keeps getting stuck there without making any updates. I used to be able to connect it to my old Vista computer and upload things that way, but that seems to no longer work as well. Any other advice my friend? Much appreciated.

    Reply
      • El Cazador
        El Cazador says:

        I can get iTunes to recognize my device when I connect it; however, when I click sync iTunes, nothing happens. The “Do Not Disconnect” message appears, but it doesn’t sync and then I eventually have to disconnect my iPod.

        When I manually eject it, I get a message that says “The iPod cannot be ejected because it contains files that are used by another application.”

        Reply
        • Gee Are Pabst
          Gee Are Pabst says:

          Hi El Cazador,

          maybe it is another reason. Do you know that you only can connect 5 computers/devices to one single iTunes account at a maximum? You must have at least three: Your iPod, your old vista PC and your new PC. Maybe you connected other devices in the past, too.
          Therefore, go to your iTunes account and look for your connected devices. If the number is already 5, de-authorize all and then authorize your new PC again.
          After that, try to sync your iPod again…

          Cheers,
          Gee Are

          Reply
  5. Wes Cole
    Wes Cole says:

    Thanks for the many options, but I tried almost all to no avail. Still get message “iTunes has stopped working”

    Reply
  6. cawcb101
    cawcb101 says:

    Hi
    I have tried loading iTunes onto a new PC with Windows 8.1 and receive this message.

    “Could not write value ManageLLRouting to key \SYSTEM\CurrentControlSet\Services\Bonjour Service\Parameters. Verify that you have sufficient access to that key, or contact your support personnel.”

    I have iTunes already installed on an older a laptop which came with Windows 8, which has since been upgraded to 8.1 OK. I have checked the registry keys and this key is not loaded on the newer 8.1 it is present on the Laptop . I have full administrator rights and cannot fix this issue. Tried loading in Windows 7 compatibility mode still no joy.

    Reply
      • cawcb101
        cawcb101 says:

        Hi

        I have tried this method to fix the issue ““Could not write value ManageLLRouting to key \SYSTEM\CurrentControlSet\Services\Bonjour Service\Parameters. Verify that you have sufficient access to that key, or contact your support personnel.” already but to no avail.

        “try to deinstall all iTunes components including bonjour following this post:
        http://miapple.me/fix-itunes-11-1-4-windows-installations-apple-support-document-released/
        Then reboot and re-install iTunes downloaded directly from Apple, save it on your PC and run installion ,as administrator’.

        Reply
        • Gee Are Pabst
          Gee Are Pabst says:

          Hi,

          maybe your antivirus program is blocking the installation. Go offline from the internet, de-activate your antivirus program, install iTunes and after that, re-activate your antivirus program and go online again.

          Cheers,
          Gee Are

          Reply
          • cawcb101
            cawcb101 says:

            Hi

            I have already tried that and completely uninstalled the antivirus program.
            Maybe will just have to wait for next version of iTunes.
            I have looked around the web and there are others who are having this issue with Windows 8.1. I mentioned earlier that the Laptop I have which came with Windows 8 loaded OK, it has since been updated to Windows 8.1 and the iTunes still works fine.
            Something must be stopping the writing to the registry of thevalue ManageLLRouting to key\SYSTEM\CurrentControlSet\Services\Bonjour Service\Parameters

            Reply
            • Gee Are Pabst
              Gee Are Pabst says:

              Hi,

              it must be something with the permissions. Have you already tried “Fix Method E: Renew or correct your permission on Windows 8″ mentioned in this post? Do you have a Microsoft account set up on your new Windows 8.1 PC? I’ve read somewhere that this MS account is somehow essential since Windows 8.1 (like an Apple iCloud account is essential for using all Mac features).

              Cheers,
              Gee Are

              Reply
    • Gee Are Pabst
      Gee Are Pabst says:

      Hi Dijo George,

      Just install the latest iTunes 11.3 and install it as administrator. Should work on Windows 8 pro. Did you have any issues with installing iTunes on Windows 8 Pro?

      Cheers,
      Gee Are

      Reply

Trackbacks & Pingbacks

  1. […] but others report about iTunes crashes on Windows 8 and Windows 8.1 after starting even if they got iTunes installed on Windows 8 or Windows 8.1: After opening iTunes it crashes after a few seconds, iTunes freezes or crashes when starting […]

  2. […] [Update: How To Install iTunes On Windows 8 And Windows 8.1] […]

  3. […] [Update: How To Install iTunes On Windows 8 And Windows 8.1] […]

  4. […] [Update: How To Install iTunes On Windows 8 And Windows 8.1] […]

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