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Fixing iTunes 12 Crashes On Windows 8 And 8.1

iTunes 12 iconiTunes 12 crashes and installation problems can be fixed following the workarounds already described for iTunes 11. iTunes 12 is perfectly running on Windows 8 and Windows 8.1 update on my Acer Aspire 1810T, running on Windows 8.1 update with Windows 8 Media Center installed. iTunes 12 was released on October 16, 2014, adding iCloud Family Sharing, faster access to all of your favorite media, seamless browsing between Store and library and an improved playlist editing.

Here’s the prove for iTunes 12.0.1 installation success on Windows 8.1 update:

iTunes 12 running on Windows 8 and Windows 8.1

iTunes 12 running on Windows 8 and Windows 8.1

iTunes 12 can be directly downloaded from here (detailed iTunes 12 release notes).

If you face problems (crashes, hanging, no installation success) in installing iTunes 12 on a Windows PC follow the installation guide for iTunes on Windows 8 and Windows 8.1. If iTunes 12 crashes after installation it, follow the fixing guide for iTunes on Windows 7, 8 and 8.1 and the support document for iTunes 11.1 Windows installations.

iTunes 12 is working seamlessly on Windows 8.1 update. I expect that iTunes 12 will also run on Windows 8. iTunes 12 crashes and installation problems can be fixed. What is your experience with updating to iTunes 12.0.1 on Windows? Let us know and comment!

Stay tuned! 😉

15 thoughts on “Fixing iTunes 12 Crashes On Windows 8 And 8.1”

  1. I’m a tech-challenged senior (near 70) but I have been able to navigate iTunes 12 pretty well on my Windows Vista…the only issues we resolved on Apple’s Discussion board was deleting artwork, importing artwork since copy/paste is no longer an option (no right click available), but it is a clean look, minimalist I’d say, and now iTunes 11 seems a bit dated. I have iTunes 12 on one machine and am probably going to put it on my other. Apple doesn’t really tell you how to use iTunes. I discovered on my own how to enlarge artwork as large as I want it. I do notice that when you jump back to the iTunes Store, it is a little slower loading than iTunes 11 jump to the iTunes Store. One day I’ll get a smartphone and have to figure out that but if I can quickly master iTunes 12, I’ll have that ready when I buy an iPhone. Technology is moving quite fast for me.

  2. iTunes 12 crashes on my Windows 7 64 bit machine when doing things like accessing the store or downloading apps and the like. It doesn’t do if every time, but around 90% of the time it crashes with either a DEP error or a crash in JavaScriptCore.dll.

    I had to go back to 11.4 which works fine.

    1. Hi Michael,

      did you try to check out of iTunes 12 and check in again with your Apple ID? This is could be necessary to accept the new iTunes terms which came with iTunes 12…

      Gee Are

      1. There’s something odd with iTunes 12 and networks with proxy firewalls. I tried iTunes 12 at home and it works fine. At my workplace it crashes nearly every time it tried to access the network (work might be fiddling with what’s returned). iTunes 11.4 works fine in both places, so I think it’s a real problem with iTunes 12. The fact that a network glitch can trigger a DEP crash (i.e. code running from data) seems to indicate a potential for triggering local code execution when on certain networks (i.e. security flaw).

  3. My iTunes 12.0.1 will not recognize my devices, iPhone and iPad, even though the windows 8.1 operating system sees it in explorer. I have tries the re-boot stuff and nothing works. Maybe reverting to a previous date on thesystem is in order?

  4. Well, now I can only enlarge my artwork (usually 12″) about half the time. The other half nothing happens. Thought it was my Control Key acting up but it works in other programs. The standard mini-player size of 4″ is OK, but there are times when i like to have it much larger. In iTunes 11, it always worked. Hope Apple fixes this and the much talked about Data Execution Prevention message that occurs after each exit of iTunes. It uses a lot of MB for each report but it can be erased.

  5. I downloaded itunes 12.0.1 on my computer which is running stupid windows 8.1. I can’t edit song names or artists names or anything and music that I got from files instead of itunes or cd’s won’t sync to my ipod either. I’ve never had these problems before and deperately need answers. And going to get info doesn’t work. I already tried. I’ve clicked everything I can think of. Please tell me there is a way to fix this. It’s bad enough my windows updated to 8.1 without my permission but now itunes won’t do what I need either!!

  6. Thank you Gee for all of your helpful information, however, I did try all of your fix recommendations, but to no avail, iTunes will not function on my computer. I am running Windows 8.1 Pro with Media Center and all system requirements are compatible with the latest iTunes update. Originally when the update was released in October, I downloaded the update and when iTunes was launched, two files were immediately sent to the Recycle Bin (iTunes Library Extras and iTunes Library Genius). Since your recommendations and fixes, these two files no longer are sent to the Recycle Bin, however iTunes still will not launch. iTunes has been uninstalled properly and re-installed on my computer roughly 20 times trying to fix this problem.

  7. Hello Gee! I’m running Windows 10 Technical Preview, commonly recognized as Windows 8.1 by most programs. I have installed iTunes 12.1, but when I launch it, it won’t show up. In the task manager it will show up, but then just disappears. I have tried uninstalling then re-installing it. I have also tried installing older versions of iTunes, such as 12.0.1, but it still doesn’t work. Neither of the two work. I have read all of your suggestions on this post, but none of them seem to fit my problems.

    Thanks for all your help,

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